Privacy Policy for lomaxdeltastate.com
1. Introduction
At Lomax Delta State (“we”, “us”, or “our”), we are committed to safeguarding the privacy of our visitors, users, and customers. Your trust is our priority, and we strive to ensure that your personal data is handled securely, transparently, and in accordance with best practices. This Privacy Policy outlines how we collect, process, store, and protect your information when you use our website, lomaxdeltastate.com.
We process personal information in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring a privacy-first approach in all of our operations.
2. Scope of This Policy and Data Controller Role
This Policy applies to all personal data processed through your interaction with lomaxdeltastate.com, whether as a visitor, registered user, or purchaser of our services/products. Lomax Delta State is the data controller responsible for the collection and use of your personal data and can be contacted at [email protected].
This Policy covers all processing activities carried out on or through lomaxdeltastate.com and any affiliated digital properties under our control.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
– Usage Data: Includes information about how you access and use our website, such as browser type, referring URLs, IP address, device type, session duration, and interaction statistics.
– Account Data: Data you provide when creating an account or placing an order, including your full name, billing and shipping address, email address, and phone number.
– Profile Data: Preferences you indicate, purchase history, browsing behavior, saved items, and feedback or reviews submitted.
– Communication Data: Information contained in support tickets, inquiries, chat transcripts, and other communications with our team.
– Technical Data: Device operating system and settings, mobile or desktop identifiers, system configurations, and diagnostic logs.
– Transaction Data: Details surrounding your orders, invoices, payment status, and delivery information.
– Preference Data: Marketing consent choices, opt-in or opt-out status, and product interest indicators.
We may also compile aggregated, anonymized data to help improve our website and services. This information does not identify individuals and is not subject to this Policy.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases under GDPR and CCPA for the processing of personal information:
– Consent: Where you have given us explicit permission to process your data for one or more specific purposes (e.g., newsletter subscription).
– Contractual Necessity: Where processing is necessary to perform a contract with you, such as completing an order or providing customer support.
– Legitimate Interests: To further our legitimate interests in operating our business, providing quality services, securing our platform, and improving user experience—balanced against your data protection rights.
– Legal Compliance: Where processing is required to comply with law, regulation, or court order.
5. Your Rights
Under applicable data protection laws, you have the following rights:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccuracies or incomplete data.
– Right to Erasure: Also referred to as the “right to be forgotten,” you may ask us to delete your data under certain conditions.
– Right to Restrict Processing: You may request us to limit processing of your data.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to data processing based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting legality of prior use.
To exercise any of these rights, please contact us at [email protected]. We respond to rights requests in accordance with law and within the applicable timeframes.
6. Security Measures
We have implemented robust technical and organizational measures to protect your personal data:
– Encryption: Data is encrypted using industry-standard protocols during transmission and storage.
– Access Controls: Only authorized personnel have access to personal data, in line with their job function.
– Regular Backups: Secure backups are maintained to ensure business continuity and disaster recovery.
– Training and Awareness: Our team members receive training in data protection practices, security awareness, and access protocols.
While we employ reasonable safeguards, no security measure is entirely infallible. Users are encouraged to safeguard login credentials and report any suspected unauthorized access.
7. International Transfers
If your personal data is transferred to, or accessed from, jurisdictions outside the European Economic Area (EEA) or California, we ensure such transfers are lawful and protected by appropriate safeguards:
– Standard Contractual Clauses: Data transfers are governed by standard contractual clauses approved by the European Commission.
– Adequacy Decisions: Where relevant, transfers are made to countries with recognized adequate protection standards.
– Supplemental Security Measures: Additional technical, legal, and organizational protections are implemented as necessary.
You may contact us for further information on international transfers and a copy of applicable safeguards.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, and in accordance with applicable legal, regulatory, contractual, or statutory obligations.
General Retention Periods:
– Usage Data: Retained for up to 12 months for analytics and security.
– Account Data: Retained for the lifecycle of the account, plus 2 years unless earlier deletion is requested.
– Transaction Data: Retained for 7 years for tax, accounting, and legal compliance.
– Communication Data: Retained for 2 years to maintain support histories and improve service.
– Marketing Data: Retained until consent is withdrawn or for up to 24 months of inactivity.
Upon expiry of the applicable retention period, data is securely deleted or anonymized unless a longer retention is required or permitted by law.
9. Cookie Policy
Lomaxdeltastate.com uses browser cookies and similar technologies to enhance user experience, enable site features, and analyze traffic. Our use of cookies includes:
– Essential Cookies: Necessary for website operation, login features, and cart functionality.
– Functional Cookies: Enable site personalization, remembering language or region preferences.
– Analytics Cookies: Track page views, clicks, and sessions to optimize performance (e.g., Google Analytics).
– Performance Cookies: Monitor system stability, load times, and responsiveness.
These cookies may be set by third-party service providers or embedded tools we partner with.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA:
– Consent banners are displayed at first visit allowing visitors to accept or configure non-essential cookies.
– Users can withdraw consent at any time via the cookie settings accessible on our website footer.
– Californian users can opt-out of the sale or sharing of personal information in accordance with CCPA by activating “Do Not Sell or Share My Personal Information” preferences or reaching out to [email protected].
Most browsers also allow users to refuse or manage cookie settings at the device level. Disabling certain cookies may affect site functionality.
11. Children’s Data
Lomax Delta State does not knowingly collect personal data from children under the age of 13. If we become aware that a child under 13 has submitted personal data to us, we will take immediate steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].
12. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at our discretion. Any updates will be posted on lomaxdeltastate.com and, where required, we will notify you of changes through appropriate channels. Continued use of the site following changes constitutes acceptance of the updated policy.
13. Contacting Us
If you have questions, concerns, or wish to exercise your data rights, you may contact us at:
Email: [email protected]
Website: https://www.lomaxdeltastate.com
We are committed to upholding your privacy and ensuring your personal information is treated respectfully and lawfully. Please reach out to us if you have concerns about your data or how we process it.
